workplace conflict

Resolving Workplace Conflict

February 22, 2017 - Unishippers

While the recent presidential election may be over, the state of politics is still a common topic of conversation among coworkers. Differences of opinion can, at times, result in workplace conflict. Relationships can get strained while discussing controversial topics. Read on to learn about the different types of workplace conflict and strategies to help resolve it.

The workplace is comprised of a diverse group of employees with varying viewpoints on many subjects. While a diverse staff offers plenty of unique perspectives that can benefit your business, these varying viewpoints can also generate conflict. Work relationships and morale can be harmed as a result, and so can your business. A study on workplace conflict found that in 2008, U.S. employees spent 2.8 hours per week dealing with conflict. This accumulated to nearly $359 billion in paid hours for the year.

Frustration between individuals or groups happens for many reasons, including:

  • Change
  • Disagreement
  • Irrationality
  • Stigmas/discrimination
  • Diverse backgrounds and cultures
  • Stress
  • Harassment

As a leader, there are steps you can take to resolve conflict and turn it into a growth experience for your team. There are also steps you can take to prevent conflict from occurring in the first place. Having clear, frequent communication and a well-functioning organizational structure are some of the best ways to prevent conflict from initially developing. Encourage employees to discuss issues and misunderstandings with their superiors before it reaches a tipping point. Clear definitions of professional roles, responsibilities, and reporting structures help to improve both communication and accountability.

If a conflict does arise, your employees will look to those in leadership roles to resolve it. It is important to create a safe, supportive environment to discuss the conflict with those involved. Be sure to monitor your own and others’ actions, being alert to any confrontational behaviors. You can begin by identifying common goals and interests, as well as standards for working through problems. Together, come up with clear solutions that all parties can commit to.

If conflicts cannot be resolved, it may be time to involve a Human Resources professional who is trained in conflict management. This is especially true if:

  • Employees threaten to quit over the issue
  • Respect among employees is lost and disagreements become personal
  • The conflict affects organizational success

Conflict naturally occurs in any group of people. While it may initially feel tense, conflict has the potential to be a healthy experience for your employees if managed well. Encourage employees to debate and offer new perspectives, while moderating closely to ensure a healthy, respectful working environment.

Unishippers franchise owners are small- and mid-sized business owners just like you. From hiring, staying up to date on technology, managing your staff and more, we know that a lot goes in to growing your business. That’s why Unishippers provides helpful tips to keep your business in top shape, from shipping and beyond.

2016 LTL Platinum Partner of the Year: Estes

Unishippers Global Logistics Recognizes Nine Top Carrier Partners

February 9, 2017 - Unishippers

Frontline Freight, Holland, A Duie Pyle, Ward Transport & Logistics, Reddaway, Southeastern Freight Lines, SAIA®, YRC Freight and Estes® Are Honored for Service Quality and Performance

Unishippers recently honored nine carrier partners that played a significant role in the company’s success in 2016. The awards were presented in January at the company’s annual convention. The following carriers were selected by the Unishippers franchise system based on service quality and performance, loss and damage events, customer service, claims resolution and overall commitment to partnership. Check out the winners and photos below:

  • 2016 Asset-Light LTL Carrier Partner of the Year: Frontline Freight
  • 2016 Midwest Region LTL Carrier Partner of the Year: Holland
  • 2016 Northeast Region LTL Carrier Partner of the Year: A Duie Pyle and Ward Transport & Logistics Corp
  • 2016 Western Region LTL Carrier Partner of the Year: Reddaway
  • 2016 Southeast Region LTL Carrier Partner of the Year: Southeastern Freight Lines
  • 2016 Multi-Regional LTL Carrier Partner of the Year: SAIA
  • 2016 National LTL Carrier Partner of the Year: YRC Freight
  • 2016 LTL Platinum Partner of the Year: Estes
2016 Asset-Light LTL Carrier Partner of the Year: Frontline Freight

2016 Asset-Light LTL Carrier Partner of the Year: Frontline Freight

2016 Midwest Region LTL Carrier Partner of the Year: Holland

2016 Midwest Region LTL Carrier Partner of the Year: Holland

2016 Northeast Region LTL Carrier Partner of the Year: A Duie Pyle

2016 Northeast Region LTL Carrier Partner of the Year: A Duie Pyle

2016 Northeast Region LTL Carrier Partner of the Year: Ward Transport & Logistics Corp

2016 Northeast Region LTL Carrier Partner of the Year: Ward Transport & Logistics Corp

2016 Western Region LTL Carrier Partner of the Year: Reddaway

2016 Western Region LTL Carrier Partner of the Year: Reddaway

2016 Southeast Region LTL Carrier Partner of the Year: Southeastern Freight Lines

2016 Southeast Region LTL Carrier Partner of the Year: Southeastern Freight Lines

2016 Multi-Regional LTL Carrier Partner of the Year: SAIA

2016 Multi-Regional LTL Carrier Partner of the Year: SAIA

2016 National LTL Carrier Partner of the Year: YRC Freight

2016 National LTL Carrier Partner of the Year: YRC Freight

2016 LTL Platinum Partner of the Year: Estes

2016 LTL Platinum Partner of the Year: Estes

“The most fundamental aspect of our business is having reliable carrier partners that we can trust day in and day out to promptly deliver our customer’s shipments with excellence. Their performance ultimately impacts our customer relationships and reputation,” said Kevin Lathrop, CEO and President of Unishippers. “We have the upmost trust in each of these carriers, and truly appreciate all their hard work.”

Unishippers was created with the simple idea that by partnering with major shipping suppliers and reselling their services, negotiated discounts and an increased level of customer service would be passed on to small and medium-sized businesses. With a carefully selected carrier network of more than 30 local, regional and national freight carriers and a groundbreaking relationship with UPS®, Unishippers has earned an outstanding reputation among its more than 50,000 customers for being able to provide the rates and customer service generally reserved for Fortune 500 companies.

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Properly Prepping Packages for the Holidays

November 8, 2016 - Unishippers

6 Tips for Properly Preparing Your Packages This Holiday

In the rush to get orders out the door this holiday season, it’s easy to rush on properly prepping pallets and shipments, which when not properly prepared, can lead to damaged shipments. So we’ve made a quick list for you to check before sending your shipment on its merry way. Continue reading

Tricks of the Trade Show Shipping Trade

September 26, 2016 - Unishippers

tradeshowTrade show shipping can be, well, tricky. So treat yourself to a stress-free trade show shipping experience by brushing up on these tricks of the trade.

Be Choosey

Not every carrier offers a Trade show service, so it’s important to choose a carrier experienced in delivering to/from trade shows. Not sure what carriers are experienced in trade shows? Check with your Unishippers office! They are experienced in helping businesses with their trade show shipments and can provide you with all the available options from a list of vetted, reliable carriers. Continue reading

3 Tips to Successful Social Media and Blog Posts

August 24, 2016 - Unishippers

When you’re running your growing business, taking the time to update your blog and social media pages can seem like an overwhelming task. You know it’s helpful, but how do you find the time to do it well? Here are three tips to get you started:blogimage

Know your Audience

The first task is to know who you’re talking to. What kind of people are they? What kind of work do they do? Why would they be interested in your products or services? The more you understand your readers’ background, interests, and challenges, the easier it will be to write for them.  Your blog and social media posts should provide value to readers. Knowing who they are is the first step in getting them to read what you write.  Continue reading

The Skinny on Residential Fees

August 4, 2016 - Unishippers

Your day was going well until you opened up your shipping invoice only to see a hefty “residential fee” tacked on to your final shipment price. You are flabbergaresidential feessted. How did this happen?! The package you shipped went directly to an accounting office – what an outrageous fee!

This is perhaps one of the most common complaints we receive – and understandably so. If you ship something to an accounting office or to a publisher – or any company for that matter – you don’t think “this is a residence.” But the term “residential” has a specific definition in the shipping world – and it’s important that customers understand what this means and how either avoid – or anticipate and budget for – those additional charges. Continue reading

Dealing with Disputes: Part 4

July 6, 2016 - Unishippers

The Sort and Segregate Scoop

Sort and segregate. Sort of like a less cool (and magical) version of Hogwart’s Sorting Hat, where the carrier is the hat and your freight is Harry P. Still not sure what it means and why it’s appearing on your freight invoice? sortinghatRead on. Accio info!

What It Is

Sort and segregate refers to when a consignee requests that a carrier sort or separate the items in a shipment according to size, color, flavor, or other differentiating characteristics.  This service does not need to be indicated on the BOL, nor does it need to be approved by the shipper (that’s you) or Unishippers.  In fact, this service can be performed at the receiver’s verbal request. And, alternately, a specific consignee may have sort and segregate instructions on file with the carrier for any shipment arriving at their location.  Therefore, it is imperative that the shipper (again, that’s you) understands the requirements of the consignee and if the consignee location requires this service, the shipper should know in advance so that the quote is as accurate as possible (accurate quote = no billing surprises). Continue reading

Dealing With Disputes: Part III

June 17, 2016 - Unishippers

Liftgate FAQs

Ultimately, the key to dealing with liftgate charges is hulkppicprevention. And prevention starts with good education. So we’ve rounded up the most frequently asked questions about liftgate charges, how to avoid them, and what to do if you need to dispute one after receiving your invoice.

What is a liftgate anyway?

A liftgate refers to a mechanical loading or unloading device that a carrier may have to use if a pickup or delivery site is not set up for easy shipping (i.e. a loading dock). Because, the truck driver most likely can’t turn into a big green Hulk and move your freight off the truck with zero assistance. Continue reading