Monthly Archives: May 2016

Dealing with Disputes: Part I

May 26, 2016 - Unishippers

3 Tips To Help Increase the Odds of Success

Questioning a reweigh charge? Have a guaranteed service failure claim? Investigating a discrepancy on a shipment invoice? Disputes happen from time to time, and when they do, we want to help disputeensure a speedy resolution between you and the carrier. Check out these tips for dealing with disputes.

Tip #1: Keep It Fresh

Rather than waiting until a shipment is due to be paid, disputes should be filed with the carrier as soon as possible, and no later than 20 days past the delivery date.  At this point, details are still fresh and the invoice is not yet delinquent, which will make it easier to work your dispute with the carrier than if it is filed outside of this timeline.  Continue reading

Your Guide to Understanding the Claim Process: Part 6

May 3, 2016 - Unishippers

It Ain’t Over Til It’s Over: What to Do If Your Claim Has Been Denied

Oh joy. You just received the dreaded “denied” letter from the freight carrier after you filed a claim. But don’t despair! If you’ve been keeping up with our Claideniedms Series, you’ll know that persistence pays in the world of freight claims. It is very important to read the denial letter carefully because a denial letter does not always equal the end of the conversation with a carrier. Continue reading