Monthly Archives: February 2017

workplace conflict

Resolving Workplace Conflict

February 22, 2017 - Unishippers

While the recent presidential election may be over, the state of politics is still a common topic of conversation among coworkers. Differences of opinion can, at times, result in workplace conflict. Relationships can get strained while discussing controversial topics. Read on to learn about the different types of workplace conflict and strategies to help resolve it.

The workplace is comprised of a diverse group of employees with varying viewpoints on many subjects. While a diverse staff offers plenty of unique perspectives that can benefit your business, these varying viewpoints can also generate conflict. Work relationships and morale can be harmed as a result, and so can your business. A study on workplace conflict found that in 2008, U.S. employees spent 2.8 hours per week dealing with conflict. This accumulated to nearly $359 billion in paid hours for the year.

Frustration between individuals or groups happens for many reasons, including:

  • Change
  • Disagreement
  • Irrationality
  • Stigmas/discrimination
  • Diverse backgrounds and cultures
  • Stress
  • Harassment

As a leader, there are steps you can take to resolve conflict and turn it into a growth experience for your team. There are also steps you can take to prevent conflict from occurring in the first place. Having clear, frequent communication and a well-functioning organizational structure are some of the best ways to prevent conflict from initially developing. Encourage employees to discuss issues and misunderstandings with their superiors before it reaches a tipping point. Clear definitions of professional roles, responsibilities, and reporting structures help to improve both communication and accountability.

If a conflict does arise, your employees will look to those in leadership roles to resolve it. It is important to create a safe, supportive environment to discuss the conflict with those involved. Be sure to monitor your own and others’ actions, being alert to any confrontational behaviors. You can begin by identifying common goals and interests, as well as standards for working through problems. Together, come up with clear solutions that all parties can commit to.

If conflicts cannot be resolved, it may be time to involve a Human Resources professional who is trained in conflict management. This is especially true if:

  • Employees threaten to quit over the issue
  • Respect among employees is lost and disagreements become personal
  • The conflict affects organizational success

Conflict naturally occurs in any group of people. While it may initially feel tense, conflict has the potential to be a healthy experience for your employees if managed well. Encourage employees to debate and offer new perspectives, while moderating closely to ensure a healthy, respectful working environment.

Unishippers franchise owners are small- and mid-sized business owners just like you. From hiring, staying up to date on technology, managing your staff and more, we know that a lot goes in to growing your business. That’s why Unishippers provides helpful tips to keep your business in top shape, from shipping and beyond.

2016 LTL Platinum Partner of the Year: Estes

Unishippers Global Logistics Recognizes Nine Top Carrier Partners

February 9, 2017 - Unishippers

Frontline Freight, Holland, A Duie Pyle, Ward Transport & Logistics, Reddaway, Southeastern Freight Lines, SAIA®, YRC Freight and Estes® Are Honored for Service Quality and Performance

Unishippers recently honored nine carrier partners that played a significant role in the company’s success in 2016. The awards were presented in January at the company’s annual convention. The following carriers were selected by the Unishippers franchise system based on service quality and performance, loss and damage events, customer service, claims resolution and overall commitment to partnership. Check out the winners and photos below:

  • 2016 Asset-Light LTL Carrier Partner of the Year: Frontline Freight
  • 2016 Midwest Region LTL Carrier Partner of the Year: Holland
  • 2016 Northeast Region LTL Carrier Partner of the Year: A Duie Pyle and Ward Transport & Logistics Corp
  • 2016 Western Region LTL Carrier Partner of the Year: Reddaway
  • 2016 Southeast Region LTL Carrier Partner of the Year: Southeastern Freight Lines
  • 2016 Multi-Regional LTL Carrier Partner of the Year: SAIA
  • 2016 National LTL Carrier Partner of the Year: YRC Freight
  • 2016 LTL Platinum Partner of the Year: Estes
2016 Asset-Light LTL Carrier Partner of the Year: Frontline Freight

2016 Asset-Light LTL Carrier Partner of the Year: Frontline Freight

2016 Midwest Region LTL Carrier Partner of the Year: Holland

2016 Midwest Region LTL Carrier Partner of the Year: Holland

2016 Northeast Region LTL Carrier Partner of the Year: A Duie Pyle

2016 Northeast Region LTL Carrier Partner of the Year: A Duie Pyle

2016 Northeast Region LTL Carrier Partner of the Year: Ward Transport & Logistics Corp

2016 Northeast Region LTL Carrier Partner of the Year: Ward Transport & Logistics Corp

2016 Western Region LTL Carrier Partner of the Year: Reddaway

2016 Western Region LTL Carrier Partner of the Year: Reddaway

2016 Southeast Region LTL Carrier Partner of the Year: Southeastern Freight Lines

2016 Southeast Region LTL Carrier Partner of the Year: Southeastern Freight Lines

2016 Multi-Regional LTL Carrier Partner of the Year: SAIA

2016 Multi-Regional LTL Carrier Partner of the Year: SAIA

2016 National LTL Carrier Partner of the Year: YRC Freight

2016 National LTL Carrier Partner of the Year: YRC Freight

2016 LTL Platinum Partner of the Year: Estes

2016 LTL Platinum Partner of the Year: Estes

“The most fundamental aspect of our business is having reliable carrier partners that we can trust day in and day out to promptly deliver our customer’s shipments with excellence. Their performance ultimately impacts our customer relationships and reputation,” said Kevin Lathrop, CEO and President of Unishippers. “We have the upmost trust in each of these carriers, and truly appreciate all their hard work.”

Unishippers was created with the simple idea that by partnering with major shipping suppliers and reselling their services, negotiated discounts and an increased level of customer service would be passed on to small and medium-sized businesses. With a carefully selected carrier network of more than 30 local, regional and national freight carriers and a groundbreaking relationship with UPS®, Unishippers has earned an outstanding reputation among its more than 50,000 customers for being able to provide the rates and customer service generally reserved for Fortune 500 companies.