Category Archives: Dealing with Disputes Series

Dealing with Disputes: Part 4

July 6, 2016 - Unishippers

The Sort and Segregate Scoop

Sort and segregate. Sort of like a less cool (and magical) version of Hogwart’s Sorting Hat, where the carrier is the hat and your freight is Harry P. Still not sure what it means and why it’s appearing on your freight invoice? sortinghatRead on. Accio info!

What It Is

Sort and segregate refers to when a consignee requests that a carrier sort or separate the items in a shipment according to size, color, flavor, or other differentiating characteristics.  This service does not need to be indicated on the BOL, nor does it need to be approved by the shipper (that’s you) or Unishippers.  In fact, this service can be performed at the receiver’s verbal request. And, alternately, a specific consignee may have sort and segregate instructions on file with the carrier for any shipment arriving at their location.  Therefore, it is imperative that the shipper (again, that’s you) understands the requirements of the consignee and if the consignee location requires this service, the shipper should know in advance so that the quote is as accurate as possible (accurate quote = no billing surprises). Continue reading

Dealing With Disputes: Part III

June 17, 2016 - Unishippers

Liftgate FAQs

Ultimately, the key to dealing with liftgate charges is hulkppicprevention. And prevention starts with good education. So we’ve rounded up the most frequently asked questions about liftgate charges, how to avoid them, and what to do if you need to dispute one after receiving your invoice.

What is a liftgate anyway?

A liftgate refers to a mechanical loading or unloading device that a carrier may have to use if a pickup or delivery site is not set up for easy shipping (i.e. a loading dock). Because, the truck driver most likely can’t turn into a big green Hulk and move your freight off the truck with zero assistance. Continue reading

Dealing with Disputes: Part II

June 8, 2016 - Unishippers

Back That Dispute Up: Re-Weigh and Re-Class

Reweigh. Like when you hop on a scale right after eating that quarter pounder and fries and the number is different from what you weighed that morning. Super. This can happen with your freight shipments, too. A carrier may inspect the weight of your scaleshipment, and if it doesn’t match what is on the BOL, you can be faced with a reweigh charge. The same is also true with a re-classed shipment. The carrier may determine that the class of a commodity is higher and as a result, you will be assessed with a re-class charge.

Don’t agree with the re-class or reweigh charge? First, make extra sure that your dispute is valid. For a reweigh this means double checking that the original weight you provided was not an estimate and that it included all packaging materials and the pallet. For a re-class this means thoroughly reviewing the NMFC description and notes for the application of that class. Sometimes, factors like packing material, type of crate, the intended use of the commodity, or product materials change what the class of an item is. Continue reading

Dealing with Disputes: Part I

May 26, 2016 - Unishippers

3 Tips To Help Increase the Odds of Success

Questioning a reweigh charge? Have a guaranteed service failure claim? Investigating a discrepancy on a shipment invoice? Disputes happen from time to time, and when they do, we want to help disputeensure a speedy resolution between you and the carrier. Check out these tips for dealing with disputes.

Tip #1: Keep It Fresh

Rather than waiting until a shipment is due to be paid, disputes should be filed with the carrier as soon as possible, and no later than 20 days past the delivery date.  At this point, details are still fresh and the invoice is not yet delinquent, which will make it easier to work your dispute with the carrier than if it is filed outside of this timeline.  Continue reading