It Ain’t Over Til It’s Over: What to Do If Your Claim Has Been Denied
Oh joy. You just received the dreaded “denied” letter from the freight carrier after you filed a claim. But don’t despair! If you’ve been keeping up with our Claims Series, you’ll know that persistence pays in the world of freight claims. It is very important to read the denial letter carefully because a denial letter does not always equal the end of the conversation with a carrier. Continue reading
Why “Hands Off” Is the Best Policy
Your mom would be proud that you cleaned up the mess, but carriers won’t be. If you have damaged merchandise, it’s okay to leave it as is. In fact, the shipment must be kept in its original packaging and in the same condition it was when the loss/damage was discovered until the claim has been resolved.
Is this really necessary?
Think of it like a crime scene – you don’t want to contaminate the evidence before the detectives arrive on scene. Freight needs to be kept in its original condition because the carrier has the right to require an inspection of the freight. If the freight is not available for the carrier to inspect when they request it, they may deny the claim. Continue reading
Excuse me, sir, have you got the time?
What’s worse than waiting around for something to happen? Not knowing how long you have to wait around for! We get a lot of questions surrounding claims and the timeline of events. To help you better understand how long the process is really going to take, read on.
Filing the Claim
First and foremost, let’s talk about how long you have to actually file the claim. You have a maximum of nine months after delivery to file a loss or damage claim (unless it is a concealed damage claim) – but the quicker you can file a claim, the better. Also, be sure to always pay the freight charges when you file a claim.Often, carriers will not process claims on unpaid shipments and failing to pay freight charges can result in the denial of a claim. And always remember to keep your shipment in the condition it was delivered until the claim is completely resolved. Continue reading
The Game is Afoot: Proving Your Case
So, your shipment arrived damaged (blimey!) and you have to file a claim (double blimey!). That means that you (the claimant) have the burden of proving that the carrier was responsible for the loss or damage to the shipment. In order to meet this burden of proof it might take a bit of digging and detective work on your part. So don that deerstalker cap (we all secretly want one) and get cracking because you’ve got three things you have to prove – the game is afoot!
1) The shipment was picked up in good condition
The TIA recommends the claimant submit written statements from employees directly involved in the packing of the shipment indicating what was in the shipment, pick lists, etc., and a description of the shipment at the time of tender to the carrier – pictures are also brilliant to provide, if available.
2) The shipment was delivered damaged or with pieces missing
A statement from the consignee’s facility from people with firsthand knowledge of the condition of the shipment at the time of delivery (including photos, etc) also helps to substantiate that the freight was tendered to the carrier in good order and delivered damaged. Invoices, inspections, and appraisals of damage can also be helpful to prove the amount of the claim. As with any claim, a clear description of the extent of damage on the delivery receipt is needed. However, if for some reason damage was not noted or was not clearly notated, the consignee’s statement should also include the reason why. Continue reading
con·cealed damage (kənˈsēld/) [dam-ij]: Loss or damage to a shipment that was not noticeable at the time of delivery and not noted on the delivery receipt
1. I started unpacking my shipment and noticed there was concealed damage – cue a slow motion “nooooo!”
2. Concealed damage claims are the hardest type of freight claims in which to obtain a positive resolution.
Concealed damage claims can be tricky to prove, strict guidelines must be followed and all documentation to prove your case must be provided to the carrier. To help give your concealed damage claim the best chance for success, brush up on the following tips: Continue reading
Fact or Fiction: Carrier Limits of Liability
It’s not a particularly fun topic to study up on, but knowing the ins and out of damage and claims before it happens can help save you a lot of headache, time and potentially money down the road. So for the next 8 weeks, we’ll be delving into some of the most common issues that our customers face when it comes to claims. What’s first on the docket? The clear-as-mud topic: Carrier Limits of Liability. Continue reading