3 Tips To Help Increase the Odds of Success
Questioning a reweigh charge? Have a guaranteed service failure claim? Investigating a discrepancy on a shipment invoice? Disputes happen from time to time, and when they do, we want to help ensure a speedy resolution between you and the carrier. Check out these tips for dealing with disputes.
Tip #1: Keep It Fresh
Rather than waiting until a shipment is due to be paid, disputes should be filed with the carrier as soon as possible, and no later than 20 days past the delivery date. At this point, details are still fresh and the invoice is not yet delinquent, which will make it easier to work your dispute with the carrier than if it is filed outside of this timeline. Continue reading